juraganjp Platform Privacy Notice

This page describes what we collect when you use juraganjp and how we keep that data protected. We at juraganjp take your privacy seriously. When you register, deposit, or engage with our sportsbook (football, Liga 1, Piala AFF, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), or esports markets (Mobile Legends, Free Fire, PUBG Mobile), we collect personal information. This information is used for account verification, payment processing, fraud prevention, and legal compliance.

We do not sell your data to advertisers or marketers. We share information only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), banking partners, and regulators where required by law. Your data is encrypted during transmission and stored securely on our servers. You have the right to access, correct, or request deletion of your personal information.

This privacy notice explains our data practices in plain language. It applies to all users of juraganjp across supported jurisdictions including Jakarta, Surabaya, Bandung, and Medan.

What we collect and why on juraganjp

We at juraganjp collect personal data in several categories. During account registration, we request your full name, date of birth, email address, phone number, and government ID number (KTP, passport, or driver's license). This information is required for Know-Your-Customer (KYC) verification under Indonesian and international anti-money-laundering regulations.

When you fund your account, we collect transaction data: the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank virtual account at mobile banking, local payment, online payment, e-wallet), the amount, date, and time of transfer. We do not store your full payment account credentials (bank account number or e-wallet PIN); we keep only a masked reference (last 4 digits) for your records.

When you use juraganjp, we log your activity: which games you access, your wager amounts, bet outcomes, and withdrawal requests. We collect this data to provide account statements, detect fraud, and comply with regulatory reporting requirements. We also track your IP address, device type (Android or iOS), and browser information to prevent unauthorized access and identify security threats.

We use cookies and similar tracking technologies on our web interface. These help us remember your login preferences, language settings, and session state. On our Android app and iOS browser, we may use local storage (app cache) for similar purposes. You can clear this data from your device settings at any time.

How we use your data on juraganjp

We use your personal information for the following purposes:

Account verification: We verify your identity against national records to confirm eligibility and prevent fraud.
Payment processing: We share transaction details with payment processors and banks to authorize deposits and withdrawals.
Compliance: We report activity to regulatory bodies where required by law (e.g., suspected money laundering, large transactions).
Security: We monitor for unauthorized access, account takeover, and fraudulent behavior.
Customer support: We access your account history to assist with disputes, technical issues, and account inquiries.
Service improvement: We analyze usage patterns to improve game selection, payment options, and platform features.

We do not use your data for marketing without consent

We will not send you promotional emails or SMS messages unless you have explicitly opted in. You can change your notification preferences in your Account Settings on juraganjp at any time.

Third-party processors and data sharing on juraganjp

We at juraganjp share your data with trusted third parties only when necessary:

Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking process e-wallet transfers. local payment, online payment, e-wallet, mobile banking handle bank virtual account transfers. These processors receive only the minimum data needed to complete transactions.
Banking partners: Our bank partners verify account balances and process withdrawals.
Regulatory authorities: We report suspicious activity and large transactions to financial intelligence units and gaming regulators as required by law.
Fraud prevention services: We share data with third-party fraud-detection services to identify suspicious patterns.

Our servers are located in data centres outside Indonesia. Your data may be transferred across borders for storage, backup, and processing. These transfers comply with applicable data-protection laws. Our international partners are bound by confidentiality agreements and similar privacy standards.

We at juraganjp encrypt all data in transit and at rest, ensuring your personal information is protected from unauthorized access.

juraganjp Data Security Commitment

Your rights and our data retention on juraganjp

You have the right to access, correct, and request deletion of your personal information held by juraganjp. To exercise these rights, contact our Help Centre with your account details and specific request. We will respond within a reasonable timeframe. We may decline a deletion request if we are legally required to retain your data (e.g., for anti-money-laundering compliance or dispute resolution).

We retain your personal data for the duration of your account and for a reasonable period thereafter (typically 7 years) to comply with financial regulations and resolve any disputes. Transaction records are kept for audit purposes. If you close your account, we will delete most personal information except where required by law or contract.

Our juraganjp security practices

We maintain industry-standard security measures to protect your data. All connections to juraganjp are encrypted using HTTPS. Our servers are protected by firewalls and intrusion-detection systems. We perform regular security audits and penetration testing. Staff access to sensitive data is restricted and logged.

However, no security system is perfect. If we discover a data breach, we will notify affected users and relevant authorities within a reasonable timeframe. We recommend you use a strong, unique password for your juraganjp account and enable two-factor authentication if available.

Cookies and tracking on juraganjp

We use cookies to maintain your session, remember your preferences, and analyze how you use juraganjp. Cookies are small text files stored on your device. On mobile (Android app and iOS browser), we use local storage for similar purposes. You can disable cookies in your browser settings, but this may prevent juraganjp from functioning correctly.

Third-party analytics services (such as Google Analytics) may also place cookies on your device to track aggregate usage. These services do not have access to your personal account data, only anonymized usage statistics. You can opt out of analytics tracking through your device or browser settings.

Changes to our juraganjp privacy policy

We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or in-app announcement. Your continued use of juraganjp after such notification constitutes acceptance of the updated privacy policy.

Your data protections on juraganjp

Encrypted transmission and secure storage
Access to personal data restricted to authorized staff
Right to access, correct, or delete your information
No sale of data to third-party marketers

Limits on our commitments

Data may be retained for 7 years for compliance
Servers located outside Indonesia in some cases
Data shared with regulators as required by law
No guarantee against all security breaches

Contact us about privacy on juraganjp

If you have questions about our privacy practices, wish to exercise your data rights, or suspect a data breach, contact our Help Centre through the FAQ section or via the in-app chat feature. Our team can assist you with data access requests, privacy concerns, and account security issues. For formal privacy complaints, you may also reach out through our About Us contact information.

We are committed to transparency and prompt response to your privacy inquiries. Our service is available where local law permits online gaming. This privacy notice reflects our practices across all supported jurisdictions and device types (Android, iOS, desktop browser).